When a death occurs

When someone dies at home:

Telephone the doctor, who will visit to confirm that the patient has died. Then please contact us so that we can bring the deceased into our care once the doctor has attended.

If you would like the deceased to remain at home for a little while please advise us as soon as possible, and we will give you guidance on this.

When Someone dies at in professional care:

The Hospital bereavement or family liaison officers will offer you emotional support and practical advice about what to do next. They will inform you where the nearest Registry Office is, so that you can register the death.

Once you have called us, we will liaise with the Hospital or Care Home to make the necessary arrangements for you.

You should register the death within 5 days.When you register, you will normally receive a green certificate which will enable us to take the deceased person into our care.

When Someone dies unexpectedly or the doctor is not certain of the cause of death, the case will often be referred to the Coroner’s Office.

It’s still a good idea to contact us at an early stage. We will help with some arrangements and we can liaise with the Coroner’s Office for you and confirm the date for the funeral.

Our offices hours are normally 9.00 a.m. to 4.30 p.m. Monday to Friday.

A Duty Manager is available at all other times to provide a 24-hour service.

Bereavement Services

At Chas, A. Nethercott & Son Ltd we understand that you may be experiencing grief and that the process of bereavement continues or indeed can start after the funeral takes place. Whilst we are unable to provide bereavement support ourselves, as our client we want to provide you with a free service that can help and we are proud to announce that we are partners with SAIF Care.

SAIF Care services are offered by friendly staff who are trained in counselling and bereavement skills and who will be able to listen and support you.

The Associate Counsellors from SAIF Care are highly skilled and qualified. They will be able to help you to understand your experience of grief, develop self-care, coping strategies and support you to deal with the challenges you may be facing.

SAIF Care is a bereavement service offered by funeral directors who are members of The National Society of Allied and Independent Funeral Directors (SAIF).

SAIF Care is confidential and free of charge to our clients.

As long as you are over the age of 18, you can access a range of services for free including:

  • A freephone telephone helpline 0800 917 7224
  • Email support and information
  • Up to six free sessions of supportive counselling by telephone, skype or face to face in your local area.

SAIF Care services are available to you from Monday – Friday from 9am – 9pm.

For more information please call us on: 01707 652288 or SAIF Care on: 0800 917 7224

Other Professional help contact details:

Potters Bar Bereavement Visiting Service. Bereavement Helpline 01923 228595. This is a free service available to anyone who feels they need someone to listen to them in their time of loss.

Cruse Bereavement Care. 0844 477 400 A national society for the bereaved

In Hertfordshire: Adult helpline: 01707 278 389 Children and Young People's helpline: 01707 264 293

Pastoral Care

Anyone wishing to talk to a vicar, minister, priest or any other religious group, may call any of our offices for details of appropriate contacts.